Definitions
The terms and expressions contained in the Privacy Policy shall have the same meanings assigned to them opposite each of them.
- Platform: means the website “www.insouq.com”, smart phone applications and related applications of Insouq.
- Service (Services): means any advertisement, subscription package, product, service, content, features, technologies or related services that we, Insouq, provide to you.
Please read this Privacy Policy carefully as it contains important information about us, the nature of our business and the mechanisms used to collect, keep, use and share information. When accessing the platform or using our services, you may be required to agree to the terms and conditions of this Policy that help improve customer service by collecting and using necessary and relevant information as set forth in this Policy; subject to privacy. If you do not accept the terms and conditions of this policy, you may not be able to use the platform and its services.
This Privacy Policy only applies to the platform and not to the websites or applications of any other firm or organization. It outlines our commitment to ethical business practices and compliance with UAE law.
The data we collect about you
When you register to use the platform, create a user login and specify a password to access the services, you may be asked to provide certain necessary data and information about yourself, including the following:
1. Your name and contact details, including email address and phone number.
2. Information that enables us to verify your identity
3. Billing and transaction information, payment information and credit history
4. User device information, location, log data, internet browsing data, cookies and similar technologies
5. Data from third parties that we receive about you from various publicly available parties and sources.
When visiting the platform, you will be asked to agree to the current Terms and Conditions, not agreeing to them may not enable you to use the platform and the service.
Who do we share your personal information with?
Your personal information (your name, address and any other personal details) is held and used by us and other companies within our group and is authorized to do so under this Privacy Policy; as needed and to ensure that our services continue to be provided to you.
Disclosure of information
Accepting the terms and conditions of the Privacy Policy authorizes us to share your information with third parties and companies that assist us in delivering our products and services to you (for example, payment service providers), other third parties and companies that assist us in running our business (for example, marketing agencies), and third parties and companies that you have approved (for example, social media or third-party payment providers) to which you have linked your account.
We require all third parties to maintain and secure your personal information and to process it in line with the law. We do not allow our third-party service providers to use your personal information for their own purposes, and we only allow them to process it for defined purposes and in compliance with our instructions.
We may disclose personal information we collect or you may provide, as described in this Policy, to our associated and affiliated companies, service providers and other third parties we use to support our business and any purchaser or other successor to the company in the event of a merger, asset disposal, restructuring or reorganization, dissolution, sale, or transfer of some or all of the company's assets to a third party whether it has the ability to continue, or in the event of bankruptcy, liquidation, or similar proceedings in which personal information is retained by the company for users of the platform and forms part of the assets that will be transferred, and to fulfill the purpose for which it was provided, and for any other purpose the company discloses when the user provides the information.
We may also disclose user personal information in response to a court order, governmental or regulatory request, and to enforce or apply our terms of use, terms of sale, and other agreements, as well as when we believe disclosure is necessary or appropriate to protect the company's, its customers', or others' rights or property, or their safety.
While restructuring our business, we may need to disclose certain personal information with our affiliates, subsidiaries, and other parties (such as real estate agents that use the platform). Personal data is normally kept anonymous, however this is not always the case.
Purpose of information processing
Your information will allow us to provide you with access to certain parts of the platform that are relevant to you and to provide the services you need.
We will use your information to fulfill orders and provide service, as well as to process any other authorized transactions, including your transactions with us, to notify you of special offers and provide you with other marketing information that we believe may be of interest to you, and to provide services or conduct research for the purposes of development and marketing. We may contact you to get your feedback on the platform, our services, and our business, as well as to advise you of changes or developments to the platform, our services, our offerings, and our business.
Cookies
Cookies and other similar files are little text files stored on your computer, phone, or other device. They offer information about your platform browsing preferences, making it simple to navigate without causing damage to your device. Real-time text files, which are destroyed when the browser is closed, and temporary/permanent cookies, which are saved on your computer for a longer length of time, and in some cases permanently.
Cookies assist you in selecting information on our platform that is relevant to your preferences or that you wish to see. We do not keep sensitive personal information in the cookies we use, such as your address, password, or credit card information. You can set your browser to refuse cookies, but this may prevent you from using certain parts or features of the platform.
Does our site use third party cookies?
Yes. The usage of cookies from firms affiliated with us aids in the delivery of personalized adverts and electronic offers tailored to each customer's specific needs. As a result, when you visit our website, some of our partners' cookies are saved on your device. These cookies are temporary/constant, and they are immediately erased from your hard disk when their default life expires (14 days to 2 years).
According to our website's cookie policy, third-party cookies do not collect personal information; rather, stored files are acquired at particular periods so that businesses can determine which products are most popular, and this is entirely based on anonymous data. Randomly selected ID identification numbers are used for identification. As a result, it can't be linked to any personal data you've already provided on our site. Third-party cookies are only used to allow our partners to promote products that may be of personal interest to you.
If you engage or inquire about any potential client, referral, or similar service that we may provide, we may use the information you provide, along with other data we obtain from other sources, to determine which of our participating professionals are willing, able, and/or suitable to serve your potential needs or interests and assist them in doing so. We may share information about you with a designated specialist, which may include such information in addition to personal information received through our registration form or elsewhere.
These professionals, their affiliates, contractors, marketers, agents, or other professionals, as well as we, may use this information to contact you about your prospective needs or interests. Individuals, corporations, other organizations, or persons who serve as real estate professionals or otherwise participate in business relating to the platform are referred to as "Professional (Professionals)."
Third-party vendors, such as Google and Facebook, utilize cookies to deliver ads based on a user's previous visits to the platform, as we discussed above. The usage of cookies by Google and Facebook (DART in Facebook's case) allows them and their partners to deliver advertising to users based on their visits to the platform and/or other websites on the Internet. Users may opt out of (i) the DART cookie by visiting the Google website, and (ii) the Facebook cookie by visiting the Facebook advertising preferences page.
Security processing measures
To prevent unauthorized or unlawful access, loss, or damage to your information, we utilize suitable security technologies and procedures. When you provide personal information to us through the platform, we store it in a database on a secure electronic server protected by powerful firewall measures.
We also have protocols in place to respond with any suspected data breach. When we are legally obligated to do so, we shall notify you and any applicable regulator or authority of the suspected data security breach.
You are solely responsible for keeping your password and any account information secure. If you have any concerns about your password or account credentials, or if you suspect any illegal use of your account, please contact us right once, as we reserve the right to terminate or suspend your account at any time.
If you have any questions or issues about our Privacy Policy or how we handle personal data, please contact us at [email protected], and if you want us to cease processing your information at any time, please send an email to [email protected] with the subject line "unsubscribe."
Payment information
We employ third-party credit card payment processing providers who need access to personal information to do their jobs.
“All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.
If you pay for our products or services on our website, the information you submit will be transferred securely to our payment provider.
No information about your debit or credit card will be shared with third parties by the shop.
Insouq.com also takes adequate efforts to maintain data privacy and security using a variety of hardware and software approaches, but it cannot guarantee the security of any information given online.
The Marketplace has no control over the privacy practices of the websites from which it is delivered. If you offer your profile to these third parties, they may apply different rules to the collection and use of your personal information. If you have any queries about their policy on the use of the information they collect, you should contact them directly.
Some of the advertisements you see on the Site are selected and delivered by third parties; such as networks, advertising agencies, advertisers, and audience segment providers.
These third parties may use cookies, web tags, and other technologies to gather information about you and your online activities, whether on the platform or on other websites, in order to understand your interests and display advertising customized to your interests. Please be aware that we do not have access to or control over any information collected by these third parties.
The information practices of these third parties are not covered by this Privacy Policy. Please eliminate any other information that contradicts the given information.

(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.

Changes to the Privacy Policy
We may update, upgrade or modify this Privacy Policy (in part and/or in whole) from time to time to keep it current with legal requirements and the way we operate our business. Please check this page regularly for the latest version of the Privacy Policy.
Acknowledgment
When you submit data to us or our agents, or when you use the platform, you implicitly agree to our use of your information as described in this Privacy Policy to verify your identity, and you agree to the Privacy Policy and its terms and conditions. As a result, we recommend that you review the terms and conditions of use on a regular basis to stay current on all updates. By continuing to use the platform, you agree to be bound by the terms and conditions of use as they have been updated.
Language contradiction
In case of any contradiction/disagreement between the Arabic and English languages in this document, the Arabic language shall prevail. ;

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